Qatar Tourism Starts Qatar Host Training Program
The "Qatar Host" tourism training program was officially launched, according to Qatar Tourism. Frontline personnel, including hotel concierge staff, mall security, and restaurant waiters, are given the necessary skills and expertise via the nation's first online tourism training program to provide Service Excellence to both domestic and foreign tourists.
The program's features include:
In order to create the "Qatar Host" tourism training program for Qatar, Qatar Tourism collaborated with a group of international industry experts as part of its Service Excellence Academy. It is an interesting online learning environment that allows users to study on any device and at their own speed. The platform shows how such frontline employees, who interact with tourists, may improve the visitor experience and go above and beyond in every interaction.
The program for service excellence, which builds on Qatar Tourism's objective to improve the guest experience at every touchpoint throughout their trip, includes the initiative.
The Honorable Speaking in response, Mr. Akbar Al Baker, Chairman of Qatar Tourism and Chief Executive of Qatar Airways Group, stated:
"The program's goal is to standardize knowledge and introduce a new training model. Staff members who interact with tourists must be aware of their role in enhancing their happiness. The goal of the work is to make every direct interaction, whether verbal or nonverbal, pleasant in addition to doing their assigned tasks.”
The Tourism Service Excellence Programme in Qatar uses a multifaceted strategy to guarantee a smooth customer experience. To guarantee the highest level of expert service for guests, Qatar Tourism analyzes frontline workers across sectors in conjunction with stakeholders and provides training and certifications. In order to improve service quality, the initiative will continue to grow and include more stakeholders.
About Qatar Tourism
The goal of Qatar Tourism is to position Qatar as a destination where cultural authenticity and modernity coexist and where visitors from around the globe may come together to take advantage of the country's distinctive offerings in the fields of business, sports, family entertainment, and culture. Qatar Tourism will oversee and advance the travel and tourism sector while promoting private sector investment. In order to expand the country's tourism offers and boost visitor spending, it will establish the national plan for the tourism sector, review it on a regular basis, and oversee its execution. Qatar Tourist is boosting the travel and tourism industry by establishing a global presence for Qatar through a network of offices in key markets and cutting-edge digital platforms.
The Tourism Service Excellence Programme in Qatar uses a multifaceted strategy to guarantee a smooth customer experience. To guarantee the highest level of expert service for guests, Qatar Tourism analyzes frontline workers across sectors in conjunction with stakeholders and provides training and certifications. In order to improve service quality, the initiative will continue to grow and include more stakeholders.
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